FREQUENTLY ASKED QUESTIONS
Q: What should I wear to physical therapy?
A: Wear something you feel comfortable moving around in, with attention given to the specific body part we will be treating. For example, wear a loose-fitting shirt instead of a tight button-down shirt if we will be treating your shoulder. If you have a knee injury, wear loose-fitting pants or shorts. Patients are welcome to bring a change of clothes. Additionally, we have extra gym shorts and t-shirts in our office if your clothing is not appropriate for treatment.
Q: How much do appointments cost?
A: Your out-of-pocket responsibility depends on your insurance. Benefits vary widely plan by plan, so we cannot give an exact quote before checking each individual policy. We always encourage patients to call their insurance to verify their benefits for “outpatient physical therapy.” If you have questions about a specific insurance or our cash pay rates, please call our office at 303-388-1537. Click HERE to see what insurances we do and do not accept.
Q: Do I need a referral from my doctor?
A: It depends on your insurance. Our clinic does not require a referral to see you, but your insurance may require a referral in order for physical therapy to be covered. Medicare, Medicaid or other Medicare-affiliated insurances always require a referral. Many private insurance plans like Anthem Blue Cross or UnitedHealthcare do not. However, PLEASE call your insurance or our office to check if you need a referral. Patients not going through insurance never need a referral.
Q: Do I need to get imaging like x-rays or an MRI before starting physical therapy?
A: No, imaging is not required. Physical therapists are trained to assess and diagnose various injuries, disorders, conditions, and impairments. If you’ve had imaging done, we always like to see the report but we don’t need the actual xrays or images.
Q: How does physical therapy work? What should I expect at appointments?
A: The first appointment is an hour-long evaluation. You and your therapist will discuss what injury or issue you are experiencing and your medical history. Your therapist will take measurements so they can assess your progress throughout your rehab. They will begin treatment at this first appointment, which likely includes hands-on treatment and giving you exercises to do at home. You and your therapist will agree to a plan of care, which includes frequency and duration of appointments. Follow-up appointments are 30 minutes and treatment will continue as needed per your plan of care. We do not employ any aides, techs or assistants. All appointments are one-on-one with your physical therapist. We do not treat patients in groups.
Q: How often do I need to come in? How long does physical therapy last?
A: It depends on your injury or issue. The majority of patients will start at 2 appointments per week, for anywhere from 3-10 weeks. The more acute the injury or serious the surgery, the longer patients will need to attend physical therapy. If you are coming in for something chronic or that only lightly inhibits your day-to-day activities, it is likely you will have a shorter duration of physical therapy. We cannot definitively give you a plan of care until you have been evaluated at your first appointment.
Q: Do your physical therapists have specialties?
A: Overall, no. All of our therapists have a lot of experience treating a wide array of various orthopedic and neurological dysfunctions, as well as post-surgical cases. Common issues that we see frequently in our office and which all of our therapists are equipped to treat include: low back pain, neck pain, shoulder pain, knee pain, tennis elbow, hip & IT band pain, sciatica, ankle & foot pain, deconditioning, gait & balance, post-stroke, and sports injuries. All therapists can treat post-surgical patients. The only specialty services which require a specific physical therapist are pelvic therapy, trigger point dry needling, vestibular (vertigo) therapy, and the LSVT-BIG program for Parkinson’s.
Q: Can I request a specific physical therapist?
A: Yes, we are happy to accommodate patients requesting a specific physical therapist. Please keep in mind that a specific therapist’s availability may be limited depending on how busy they are.
Q: Do I see the same physical therapist for each appointment?
A: Yes, our goal is to have you see the same therapist for the entirety of each course of treatment. This allows for consistency in treatment for both the patient and therapist. If your schedule or treatment plan requires that you to see an additional therapist, we make sure to coordinate care between therapists.
Q: Do you have parking at your facility?
A: Yes, underneath our building any parking spots labeled “BLUE SKY” are available for our physical therapy patients to park in. If those spots are full, there is free street parking available as well. There are also “handicapped” parking spots available underneath the building. Click HERE for more about parking and directions to our clinic.
Q: Do you have an elevator?
A: Yes, there is an elevator that you can access from the parking area underneath the building. If you park on the street but need the elevator, you can easily access the elevator in the garage by taking the short staircase (3-4 stairs) into the garage that is on the south side of the large staircase at the front of the building.
Q: Can you help me coordinate transportation?
A: No, transportation to and from our office is the responsibility of the patient.
Q: Do you treat non-English speaking patients?
A: Yes, but we do not have any translators or non-English speaking therapists on staff. Non-English speaking patients are required to bring their own translator to each appointment. The translator may be a friend or family member. We cannot treat patients we cannot effectively communicate with as it is unsafe for the patient.
Q: What is your cancellation policy?
A: We require 24-hour notice for cancelled appointments. If you no-show or cancel an appointment with less than 24-hour notice, you are responsible for a $30 late cancellation fee which cannot be billed to insurance. If you are trying to contact us after hours or on the weekends to cancel or reschedule, you may leave a voicemail and you will not be assessed the late fee if you call with at least 24-hour notice. If a patient no-shows or late cancels three times, we reserve the right to discontinue treatment per our consent policy.